1. Introduction

Welcome to BankBit ("BankBit", "we", "our", or "us").

Your privacy and the security of your personal information are extremely important to us. This Privacy Policy explains how we collect, use, store, protect, and share information when you:

• Use the BankBit mobile app
• Visit our website
• Access our products and financial services
• Contact our support team
• Interact with us across any digital platform

By using BankBit, you agree to the practices described in this Privacy Policy.
If you do not agree, please stop using our services immediately.

2. Information We Collect

We collect information to deliver safe, reliable, and compliant financial services.

a. Personal Information

Provided during account creation, verification, and usage:

• Full legal name
• Email address
• Phone number
• Residential address
• Date of birth
• Identification numbers (NIN, BVN, Passport, Driver's License, etc.)
• Selfie or facial recognition images (for KYC verification)
• Signature or digital consent

b. Financial Information

Required for transactions and banking operations:

• Linked bank accounts
• Card numbers (secured/tokenized)
• Wallet balances
• Currency preferences
• Transaction history
• Payment instructions
• Bills and utilities payment records

c. Technical Information

Collected automatically to improve performance and security:

• IP address
• Device type, OS version
• Browser type
• App version
• Login timestamps
• Geolocation (when allowed)
• Crash logs and diagnostics

d. Cookies and Tracking Technologies

We use cookies to:

• Improve user experience
• Track platform usage
• Detect fraud and unusual behavior
• Personalize your dashboard

You may disable cookies, but some features may not work correctly.

3. How We Use Your Information

We process your information strictly for legitimate business purposes, including:

Service Delivery

• Create and manage your BankBit account
• Enable multi currency wallets
• Issue and manage BankBit cards
• Facilitate transfers, exchanges, and payments
• Provide customer support

Security and Fraud Prevention

• Perform KYC and AML checks
• Verify identity
• Detect suspicious activity
• Prevent unauthorized access
• Comply with financial regulations

Improving Our Products

• Monitor app performance
• Fix bugs and crashes
• Improve user experience
• Develop new features

Communication

• Send service updates
• Notify you of transactions
• Respond to inquiries
• Send security alerts
• Provide promotional messages (you may opt out)

4. How We Share Your Information

We do not sell your data.

We only share information when necessary to provide our services or meet legal obligations.

a. Trusted Service Providers

We may share limited data with:

• Identity verification partners
• Payment processors
• Cloud hosting providers
• Regulatory bodies
• Customer support tools
• Fraud monitoring systems

These partners are contractually required to protect your data.

b. Legal & Compliance Requirements

We may share information when required by:

• Court orders
• Law enforcement agencies
• Regulatory authorities

We only provide what is legally necessary.

c. Business Restructuring

If BankBit merges or is acquired, your data may be securely transferred as part of the business.

5. Data Storage & Retention

We store information securely in encrypted systems hosted on trusted cloud providers.

Data is retained only for:

• As long as your account remains active
• As required by banking laws (KYC/AML retention rules)
• Fraud and audit prevention
• Legal obligations

Once retention periods expire, your data is securely deleted or anonymized.

6. Security Measures

We implement industry-leading security technologies to protect your data:

• Encryption (in transit and at rest)
• Tokenized card details
• Multi-factor authentication
• Biometric logins
• AI-driven fraud detection
• Secure data centers
• Role-based access control
• Continuous monitoring

Despite strict measures, no digital platform can guarantee 100% security.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal data
• Update inaccurate information
• Request deletion (when legally allowed)
• Opt out of marketing communications
• Withdraw consent from data processing
• Disable cookies
• Request a copy of your data

To exercise these rights, contact: privacy@bankbit.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze how our platform is used, and enhance overall performance. Cookies are small files stored on your device that help us remember your preferences and understand your interactions with our services.

Types of Cookies We Use

Essential Cookies: Ensure core site features work properly, such as navigation and secure access.

Analytics & Performance Cookies: Help us understand user behavior so we can improve our content and user experience.

Functional Cookies: Remember your settings and preferences for a more personalized experience.

Advertising Cookies (if used): Deliver relevant ads based on your interests and browsing patterns.

Third-Party Cookies

Trusted partners may place cookies on your device to provide analytics, advertising, or service support.

Your Choices

You can manage or disable cookies through your browser settings. However, turning off certain cookies may affect how the website functions.

9. Children's Privacy

Our Services are not intended for children under 18 years old. We do not knowingly collect information from minors. If we discover we have collected any such data, we will delete it immediately.

10. International Data Transfers

If you access our Services outside your home country, your information may be transferred to servers located in other regions. We ensure all transfers comply with applicable data protection laws.

11. Updates to This Policy

BankBit may update this Privacy Policy from time to time. All changes will be posted on this page with an updated revision date. Continued use of our Services after updates means you accept the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal information, you can reach us through the following:

Email: 📧 Support@bankbit.com

We are committed to responding to your inquiries promptly and ensuring that your privacy rights are respected at all times.